Heating Paradise – Track Your Order Policy

1. How Order Tracking Works

Once you complete your purchase through our Shopify store, Shopify automatically generates a unique order number.
This order number will appear:

• 
  On the confirmation page immediately after checkout
  
• 
  In the confirmation email sent to you
  
• 
  In any follow-up shipping or status update emails
  

Please keep this order number for your records — it is the fastest way for us to look up your order.

2. Tracking Your Order Status

After your purchase, you can track your order in the following ways:

A. Email Notifications

You will receive updates at the email address you provided during checkout, including:

• 
  Order confirmation
  
• 
  Payment confirmation
  
• 
  Shipping updates (if applicable)
  
• 
  Delivery details
  

B. Using Your Order Number

If you need an update or have questions, provide your Shopify order number and we can look up your order instantly.

3. If You Didn’t Receive an Order Number

If you completed checkout but did not receive an order confirmation email:

1. 
   Check your spam or junk folder.
   
2. 
   Make sure the email entered during checkout was correct.
   
3. 
   Contact us and we will resend your order confirmation.
   

4. Need Help With Your Order?

If you have any questions or concerns regarding your order, please contact us.
We are happy to help with:

• 
  Order status updates
  
• 
  Tracking information
  
• 
  Shipping delays or issues
  
• 
  Corrections to customer information
  

Customer Support Contact Information

📧 Email: support@heatingparadise.com
📞 Phone: 718 810 2861

Please include your order number when contacting us to ensure a fast response.

5. Order Processing Time

Most orders begin processing within 1–3 business days, unless otherwise stated.
Special-order or custom items may require additional processing time.

6. Shipping & Delivery

Once your order ships, you will receive tracking details directly by email.
Delivery times vary depending on:

• 
  Your location
  
• 
  Carrier availability
  
• 
  Product stock and fulfillment schedule
  

7. Lost or Missing Orders

If you believe your order is delayed, lost, or not delivered:

1. 
   Check the carrier tracking link sent to your email.
   
2. 
   Contact us with your order number so we can investigate and assist.