1. Information We Collect

We may collect basic information when you contact us, request a quote, or purchase a product or service. This may include:

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  Name
  
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  Address
  
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  Email address
  
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  Phone number
  
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  Project details and service history
  
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  Billing information (never stored in full)
  

We only collect information necessary to provide the products and services you request.

2. How We Use Your Information

Heating Paradise uses your information solely for legitimate business purposes, including:

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  Providing estimates, services, and installations
  
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  Communicating about scheduled appointments
  
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  Processing payments and invoices
  
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  Customer support and warranty assistance
  
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  Internal record-keeping
  

We do not use your information for unsolicited marketing without your consent.

3. We Do NOT Sell Your Information

Heating Paradise does not sell, rent, trade, or share your personal information with any third parties for marketing or profit purposes.

We strictly limit access to your information and only share it when necessary to:

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  Complete your installation (e.g., with suppliers or delivery services)
  
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  Comply with legal requirements
  
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  Support warranty or service needs
  

Any third parties we work with are required to keep your information secure and confidential.

4. How We Protect Your Information

We implement industry-standard physical, electronic, and procedural measures to safeguard your information, including:

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  Secure storage systems
  
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  Limited access by authorized personnel only
  
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  Encrypted communication where applicable
  

While no system is perfect, we make every reasonable effort to protect your information from unauthorized access or misuse.

5. Your Rights & Choices

You may request at any time:

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  Access to the information we have about you
  
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  Corrections to inaccurate information
  
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  Deletion of your information (unless required to complete services or comply with law)
  

To make a request, please contact us at:
[Add your email/phone here]

6. Data Retention

We retain customer information only as long as necessary to:

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  Complete services
  
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  Maintain accurate service histories
  
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  Meet warranty requirements
  
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  Fulfill legal obligations
  

We do not keep unnecessary data.

7. Cookies & Website Tracking

If Heating Paradise uses a website, basic cookies may be used to improve user experience.
We do not track users for advertising purposes.

8. Policy Updates

Heating Paradise may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.